Archive for the ‘FAQs’ Category.

Fall 2020 Move-out FAQs


When should I move out of campus housing? 

You can move out of your campus housing anytime between now and Nov. 7 at 4 p.m. 

Follow the instructions on the sign-out sheet on your door. Notify your RA and sign the sheet when you leave campus. No more than two family members can come to campus to help you. They must wear masks and practice physical distancing. Residence life will inspect your room upon your departure. Take all your belongings with you. 

Will I receive a refund for moving out early? 

The College will credit your student account at the end of the semester with pro-rated room and board charges for Nov. 8 through Nov. 25. If you are approved to remain on campus after Nov. 8, your room and board credits will be pro-rated accordingly. We will carry these credits over to your spring semester bill. December graduates will receive a refund check via mail. 

If you remain on campus after Nov. 25, you will be billed for those days in weekly increments as you have not been charged room and board for any period after Nov. 25. 

How do I request to remain in campus housing? 

If you feel you need to remain living on-campus, please complete this request form by Monday, Nov. 2., at noon. You should complete this form even if you have already requested to remain in campus housing after Nov. 25. 

Those who have clinicals or student teaching requirements and those who need access to technology, housing, food, or other in-person services will be considered. A select group of RA’s, Valley Ambassadors, and student employees with critical job functions may be permitted to continue living on-campus. If you stay in campus housing, you must complete the daily symptom tracker. You will be subject to quarantine and isolation protocols if contact tracers identify you as a close contact of an individual who has tested positive for COVID-19. 

Can I have guests help me move out? 

Yes, but everyone must be extremely vigilant. You can have no more than two family members help you move your belongings out of campus housing. Move-out helpers must be masked, maintain physical distancing of at least six feet, and minimize their time inside facilities. The following individuals are not permitted on campus as move-out assistants.  

Anyone with: 

  • Symptoms of COVID-19 
  • A pending COVID-19 test 
  • Positive COVID-19 test results within the past 10 days 


If I’m supposed to be quarantined or isolated on-campus after Nov. 7, will I be charged room and board? 

No. If you must remain on campus to complete quarantine or isolation, you will not be charged room and board starting Nov. 8. 

If I’m supposed to be quarantined or isolated on-campus after Nov. 7, am I permitted to remain in on-campus housing? Am I allowed to go home? 

You will be allowed to complete your isolation or quarantine on-campus. You will not be charged room and board starting Nov. 8. 

If you are quarantining or isolating on-campus and would like to finish out your quarantine or isolation at home, contact Shroyer at or 717-867-6232 to discuss the risks and feasibility of doing so. You should make sure no one at home is at high-risk (has underlying conditions or is sick or elderly) and plan to have your own bedroom and bathroom to prevent exposure to family and household members and pets. 

Do I need to move out all my belongings? 

Yes. Take all your belongings. Given the uncertainties of how the pandemic might affect spring move-in plans, you should take everything home. 

What should I do with my room key? 

Take your room key home with you, and keep it in a safe place over the break. The replacement fee is $150. 

What if I’m living off-campus but still need to use my dining plan? 

Students living off-campus who need to use their dining plan can do so. Boxed lunches will be available to student teachers and students with clinicals. 

Will card access remain in operation for on-campus housing since there will still be some students on campus? 

Only students authorized to remain living on campus will have card-access authorization. 

How can I get my mail or packages that I’ve had sent to campus? 

The LVC mailroom will notify students living off-campus when mail or packages arrive. At the student’s request, we will forward items to the student’s home address. All items will be sent free of charge through Friday, Nov. 20. After Nov. 20, the cost of forwarding mail and packages will be applied to the student’s account. The mailroom will notify students remaining on-campus of any items that have arrived for pickup. 


Should I still complete the daily symptom tracker, even when I’m living off-campus? 

Yes. Continue to complete the daily symptom tracker for 14 days after you leave campus. If you receive a Red X at any point in these 14 days, contact student health services at or 717-867-6232. The College will continue monitoring Red X’s and will conduct contact tracing if necessary. 

Will I still be able to get health services and COVID-19 testing on-campus? 

If you are residing on campus Nov. 7–25, you may still receive healthcare at the Shroyer Health Center. If you are living off-campus, you may contact Shroyer at or 717-867-6232 for guidance. Shroyer will continue to evaluate on-campus students with possible COVID-19 symptoms and conduct testing if needed. Symptomatic students living at home should pursue testing with their healthcare provider. 

What should I do if I’m concerned about exposing my family? 

We recommend you self-quarantine at home for two weeks after moving home to protect family members and pets. 

Can I get tested for COVID-19 before going home? 

LVC’s student health services tests only symptomatic students. If you have symptoms of COVID-19, do not go home. Contact Shroyer at or 717-867-6232. If you are not experiencing symptoms of COVID-19 but would like to be tested before going home, contact your healthcare provider. 

Will LVC do entry and/or surveillance testing in the spring semester? 

The College is seriously considering entry testing before the semester begins. We are also consulting with our healthcare partners about conducting census testing throughout the spring semester. 

How can I access LVC counseling services? 

LVC’s counseling services will offer online services for the remainder of the Fall 2020 semester. To schedule an appointment, email, call 717-867-6232. 

Students currently working with counseling services should connect with their counselor to discuss continued support. 


When do classes pivot to being fully online? 

Classes will be delivered entirely online starting Monday, Nov. 9, through the rest of the fall semester. Classes will still end Friday, Dec. 4., with final exams Dec. 7–11. 

Can I take classes online before Nov. 9? 

Yes. From Monday, Nov. 2 through Friday, Nov. 6, you can take your classes either online or in-person. You do not need to make a formal request to the registrar but should make your professors aware of your plans. 

Can I come to campus Nov. 2–9 for academic needs? 

Yes—if your academic program necessitates your presence on-campus. Academic affairs is working with faculty to accommodate students who need to fill graduation requirements. If you must come to campus, continue to fill out the daily symptom tracker and check facilities and office hours (this page will be updated soon). 

Will Bishop Library remain open? 

Yes. Library hours will remain the same through Sat., Nov. 7. 

  • Sun., noon–10 p.m. 
  • Mon.–Wed., 7:30 a.m.–10 p.m. 
  • Thurs. 7:30 a.m.–9 p.m 
  • Fri., 7:30 a.m.–7 p.m. 
  • Sat., 10 a.m.–5 p.m. 

Starting Sun., Nov. 8, library hours will be modified as follows:  

  • Sun., noon–8 p.m. 
  • Mon.–Thurs., 8 a.m.–8 p.m. 
  • Fri., 8 a.m.–4:30 p.m. 
  • Sat., noon –5 p.m. 

If you currently have Bishop Library materials checked out (books, DVDs, CDs, technology) and do NOT need them for academic reasons, please return them prior to leaving campus. All items, except technology, can be returned in the book drop at the library’s main entrance.  

If you do need the materials you currently have checked out for academic reasons or if you have other questions email

Questions about interlibrary loan materials? Email

Research appointments are available via Zoom.  

Quick questions can be answered using Ask A Librarian

Will academic support services still be available? 

Yes. Campus resources such as the Breen Center for Graduate Success, the Center for Academic Success, tutoring, and accessibility services will be available remotely. 

Is the spring semester calendar changing? 

No—at least not at the moment. The spring semester academic calendar remains as published in August, with classes set to begin Jan. 26. But as we know, anything could change depending on the course of the pandemic. The College will continue to monitor COVID-19 trends and communicate any changes, such as a delayed move-in or new start and end dates, if the situation requires us to do so. 


What should I do if I’m experiencing financial hardship? 

Students experiencing financial hardship should contact the LVC Office of Financial Aid at or 717-867-6126. 

Phase 2 of CARES Act Emergency Relief Grants is open for students who were not enrolled or otherwise eligible in spring 2020 but who are enrolled in fall 2020. Students who experienced additional expenses in housing, food, technology, coursework, healthcare, or other areas due to the disruption of campus operations may apply. All eligible and potentially eligible students were notified via email regarding the opportunity and how to receive the funds, if eligible. The deadline to apply is Nov. 16, 2020. 

Students must visit here and log in to certify they have expenses to receive a grant. Grant amounts are determined using the same methodology as phase 1—degree level, enrollment status, and financial need. Pell-eligible full-time undergraduates may be awarded the largest individual grants. 

Questions: Contact Kendra M. Feigert, Director of Financial Aid 
(717) 867-6126 

Can I still work at my on-campus job? 

Students who can complete their on-campus work assignments remotely may do so. Those who can commute to campus for employment should discuss their options with their supervisor.  

Can I remain in campus housing to maintain my off-campus job? 

No. Students will not be permitted to stay on campus to maintain off-campus employment. 


Will Arnold Sports Center be open? 

Yes. Current hours will be in place until Friday, Nov. 6, at 4 p.m. The Sports Center will be closed Nov. 7 and 8. Starting Nov. 9, Arnold Sports Center hours will be: 

  • Mon.–Sat.: 10 a.m.–1 p.m. 
  • Sun.–Thurs.: 4 p.m.–7 p.m.  

Sign-ups and the first-come, first-served policy still apply. 

Are athletic activities still happening after Nov. 7? 

Varsity athletics activities will not occur after Nov. 7, except for Esports, which will continue COVID-19 prevention protocols in place. LVC intercollegiate team coaches will be in touch with their athletes about equipment returns, strength and conditioning programs, and prescribed sport-specific skill work for the time in which student-athletes are away from campus. 

What do I do about my injury rehabilitation and treatment related to my intercollegiate sport? 

Please email your team’s assigned athletic trainer to inquire about continued care while away from campus. Home exercise programs and telehealth visits are some of the options available to student-athletes. 

What if I have a new or reoccurring intercollegiate sport-related injury while I am away from campus? 

Please email your team’s assigned athletic trainer for advice and guidance about how to proceed. 

What is self-quarantining? What is self-isolation?


LVC defines those who are self-quarantining as individuals who have been in states determined by Pennsylvania as COVID-19 hotspots, asymptomatic individuals who have been exposed to COVID-19, and individuals with symptoms of other contagious illnesses. Self-quarantine includes not going to your place of work and not socializing with friends or family outside of your immediate household or roommate. The other members of your household or your roommate may go to work and class but they should self-monitor closely for COVID-19 symptoms. They should be diligent about wearing a mask, hand washing, and physical distancing. If you are given additional or different instructions from a contact tracer, follow those instructions. 


LVC defines those who are self-isolating as individuals who have symptoms of COVID-19 and have either tested positive or awaiting test results. Self-isolation is staying at home except to receive medical care, staying separate from family members and pets, using a separate bathroom if possible, not sharing personal items, and wearing a mask around other people.

If you have any questions about LVC’s response to the COVID-19 pandemic, please email or call 717-867-6555.

What is contact tracing and how does it work?

Contact tracing is contacting an individual over the phone who has been infected or is possibly infected with a disease, in this case, COVID-19.

We have been working with Penn State Health to help guide us through trainings and implementation of our contact tracing process.

The process allows us to complete the following:

  • Provide support and ensure the individual has access to medical care and other needs.
  • Provide education and direction about isolation and quarantine as well as identifying other individuals they may have infected.
  • Limit or stop the spread: if we can limit contact between people who are infected and others, we can limit the opportunities for the virus to be transmitted.

How It Will Work

Once we have identified an individual who has become infected or is possibly infected we will contact that individual via phone. The contact team member will call the individual and introduce themselves.  After a short series of questions, the team member will then ask about individuals that they may have had contact with two days prior to their onset of symptoms. Please know that this information is extremely important to provide to our team members in order for the contact tracing process to work effectively and protect our campus.

This process is highly confidential and the privacy of those contacted will be protected. It is important to know that any medical history or information will not be shared with their contacts.

What if my roommate has COVID-19 symptoms?

If your roommate has COVID-19 symptoms, they should contact a healthcare provider and follow the Protocol for Symptomatic Students. If you are not experiencing symptoms, you should self-quarantine in your own room.

Self-quarantine: For asymptomatic individuals with potential exposure to COVID-19 or those who have traveled to states defined as hotspots by the Pennsylvania government.

  • Stay in your room if you are a residential student, or stay home if you are a commuter. Leave your room only to use the bathroom or to go outside for fresh air following safety protocols. Practice vigilant physical distancing, wear a cloth mask, and wash your hands often. Take your classes virtually. 
  • Do not go to work or socialize with friends or family outside your immediate household or roommate(s). The other members of your household or your roommate may go to work and class but should self-monitor closely for COVID-19 symptoms. They should be diligent about wearing a mask, hand washing, and physical distancing.
  • If you have potentially been exposed to COVID-19, your healthcare provider will provide you with an end-date for self-quarantine. If you have traveled to a hotspot, you must self-quarantine for 14 days upon return. Per CDC and state public health guidelines, a negative COVID-19 test does not automatically end your self-quarantine. 
  • If you are given additional or different instructions from a contact tracer or healthcare provider, follow those instructions and contact Shroyer Health Center immediately to share these instructions. While considering instructions from any off-campus health care providers, students should know that established LVC protocols will ultimately guide appropriate response regarding quarantine, isolation, and return to in-person classes.

Will need-based or merit aid be reduced for students who start the semester online?

No. Financial aid will not be repackaged. A room and board credit will be provided to residential sophomores and juniors who start the semester off-campus on the phased move-in schedule.

Questions? Contact Us.

Email or call 717-867-6555 if you have questions about LVC’s response to the COVID-19 pandemic.

Will room and board be refunded for the portion of the semester not spent in a residence hall?

Yes. Room and board charges will be calculated before the end of the fall semester based on each student’s number of days in residence. Any credits will be applied by the end of the semester and carried over to offset charges in the spring.

Will there be updates on LVC’s plans if they change?

Yes. The College continues to monitor the situation and will communicate updates regularly. If the current plans change, LVC will communicate updates on or before Sept. 7.

What will student life be like for students learning remotely?

LVC’s student affairs team is planning engaging activities for students who are learning remotely and those students who are on a delayed move-in schedule.

Clubs are being advised to hold meetings and events that include students, whether they are on-campus or studying remotely. Suggested meeting guidelines will be shared with club leadership at the Nuts & Bolts meetings at the start of the semester. If you have additional questions, please email

Will Counseling Services be available to students who are learning remotely?

Yes. LVC’s counseling services will offer in-person and online services for the Fall 2020 semester. The office has temporarily relocated to the second floor east end of the Vernon and Doris Bishop Library. Students can find clinicians and the 5050 Peer Helpers in the space directly above Bishop Brews. To schedule an in-person or online appointment, students can email, call 717-867-6232, or visit during open hours weekdays (in-person), 11 a.m.–noon in the Bishop Library location or online noon–1p.m.

Will students who move to campus and then choose to move home receive room and board refunds?

No. If a student moves to campus and later decides to move back home, room and board charges will be calculated by the end of the fall semester based on each student’s number of days in residence. Credits will be applied to student accounts by the end of the Fall semester and carried over to offset spring charges.

What will happen with federal work-study aid for students not residing on campus or not able to work in-person?

Students who do not live on campus (either temporarily or for the whole semester) and can conduct their job duties remotely, will continue to receive payment for hours worked. If they are living on campus, they should coordinate their work with their supervisor and work remotely as much as possible.

Will any tuition for the semester be refunded?

No. The semester will be different than a typical semester, but students will continue to receive the intensive academic, career, and personal support that is the hallmark of the LVC experience. LVC’s faculty and staff spent the summer refining online learning methods and ensuring students will receive the educational outcomes outlined in every course syllabus. Therefore, while room and board fees will be pro-rated, the tuition and comprehensive fee for the semester will remain the same as published. The creativity and agility of the Spring 2020 semester required of faculty and staff resulted in several benefits to students that will continue to be part of the LVC experience. Department chairs report that the amount of time and attention faculty provided to students on an individual or small group basis increased quite a bit and led them to develop new resources. Academic support services and Bishop Library staff went above and beyond to support students and will incorporate insights into fall services. The virtual services offered by the Breen Center for Graduate Success have positioned the office to expand its services on-campus and for our commuting, online, and graduate students. And student affairs will provide online counseling and health services, as well as online engagement activities for those unable to participate in part or all of the semester in-person.

Will any fees be refunded?

No. LVC continues to offer residential life and student services engagement both in-person and online to address student needs.

How will student-athletes connect with coaches and teammates? Stay fit? Practice?

Coaches are developing fall practice plans for athletics activity. These plans will meet student-athlete and team needs while following NCAA, MAC, campus, and public health guidelines. Students on the delayed move-in plan can attend in-person athletics activities if they are able to come to campus.

What should students living off-campus do if they need computers, printers, or wi-fi access?

Sophomores and juniors who can commute to campus before Sept. 14 may use the College’s computers, printers, and wi-fi. Students who cannot commute to campus and need technology resources at home should contact the LVC Office of Information Technology at, 717-867-6072 (phone), or 717-685-5820 (text).

Can students keep their on-campus jobs or internships?

Yes. Students may work on-campus jobs with their supervisor’s permission and should conduct as much work remotely as possible. They may be asked to adjust their hours if they need to work in an office.

There is a red X on my myLVC student information checklist, but I have completed all items. What should I do?

Please review the Medical History and Immunizations portions of the checklist and be sure you did not miss or skip an entry. Health center staff are working hard to collect all new student health forms and may not be able to confirm receipt of health center records. The health center nurse will reach out in the coming weeks to any students with incomplete paperwork.  Please respond to all correspondence from the nurse in a timely manner.    

What should students do if they want to socialize with friends?

Unfortunately, students may not visit residence halls other than the one in which they live. We advise students to gather outside, in the tents the College will set up in the north and south parts of campus, or in common areas while practicing physical distancing and wearing cloth masks.

Will students be able to get career support online?

Yes. The Breen Center for Graduate Success will offer online options include virtual appointment platforms, information sessions, workshops, job fairs, and networking events. For students on campus, the Breen Center has been reconfigured to support physical distancing.

Please visit Handshake, call 717-867-6560, or stop by the office to schedule a virtual or in-person appointment. Questions? Email or call 717-867-6560 or ext. 6560.

How will students be supported academically in online learning?

The Center for Academic Success provides academic coaching, writing guidance, and tutoring services for all LVC students taking classes in person or online. Students can schedule an appointment with an academic coach to work on time management or organization skills, request a tutor, or sign up for a study pod for help in a specific class or request a writing tutor to get help with a paper. All tutors can meet students in a Zoom room for study pods or tutoring and can make virtual appointments with their academic coach. The Center for Academic Success and the Breen Center for Graduate Success will also hold a workshop series to help students connect the dots between skills that lead to success in the classroom and the workplace. These workshops will be recorded so that students can reference them whenever needed. | Learn more about LVC’s academic services.

How can students prepare for online learning?

The LVC Center for Academic Success has provided the following advice for online learning:

  • Create and stick to a daily routine.
  • Make a list of what you have to do and create a schedule for when you will get your work done.
  • Maintain motivation by breaking your work into a series of smaller tasks so you can cross things off your list and establish a feeling of accomplishment.
  • Eliminate distractions.
  • Create a space that is unique to you and conducive to learning that is equipped with the technology, supplies, and books you need.
  • Communicate effectively and frequently with professors and anyone else on campus with whom you are working. Communicating needs to be more intentional in an online environment.
  • Make sure you check your email at least twice a day and be your own advocate. If you are having difficulty or are confused about an assignment, ask for help. Reach out to your professor or make an appointment to see someone in the Center for Academic Success.
  • Reach out to the IT Solutions Center if you are having trouble with technology—
  • Take care of yourself. Your mental health is just as important as your physical and intellectual health (and often tightly linked together). Incorporate the “fun stuff” into your day. Set up a rewards system. For example, read and take notes for 45-60 minutes, then pause and do something enjoyable (walking the dog, watching one episode of your favorite TV show, etc). 
  • Above all, make sure you are eating well and getting enough sleep.

What is asynchronous vs. synchronous learning?

Asynchronous learning means that students can engage with course material on their own time (while adhering to deadlines). In contrast, synchronous learning means that all students participate in a learning experience at the same time. For example, a recorded lecture that students can watch at any time in the days leading up to a group activity is asynchronous course content, and a live lecture that can only be watched in real-time is synchronous course content.

What does online learning mean?

Fully online learning means professors and students interact solely through digital platforms including Canvas, Zoom, and other software, as well as recordings, texting, and telephone. The format will vary according to the subject matter. The LVC faculty have carefully planned courses to be highly engaging and personalized and ensure students achieve course learning objectives whether the material is delivered in-person, online, or in some combination thereof (hybrid).

Do students still need to have student health insurance?

Yes. All students are required to have health insurance coverage. Students should always have their insurance card with them and be aware of any applicable copays. If your insurance coverage changes please notify health center staff.   

How should someone report possible symptoms of COVID-19?

All students and employees are required to self-monitor for symptoms and fever of 100.4°F or above and report symptoms using the college’s Digital Symptom Tracker.

Students should complete the tracker daily starting August 1.

Report only new symptoms. You do not need to report chronic symptoms you have experience pre-COVID-19.

Employees should complete the tracker every time before coming to campus.

This data will be monitored by the College’s clinical health providers.

If your results are a green checkmark, you are clear to attend class or come to campus.

If your results are a red X, you should contact a healthcare provider immediately.

Students should report symptoms or fever to Shroyer Health Center immediately and self-quarantine until receiving further instruction.

If a student reports symptoms to a faculty or staff member, that employee should contact the Shroyer Health Center and advise the student to contact the center immediately.

Employees should not report to campus and should refer to LVC’s Returning to Campus After COVID-19 policy and Employee Exposure to COVID-19 response found in ADP. Shroyer Health Center does not conduct testing for employees.

Anyone experiencing a health emergency should call 911.

What should students and families do if they are experiencing financial hardship?

Students experiencing financial hardship should contact the LVC Office of Financial Aid at or 717-867-6126.